Returns & Exchanges

At The Alley, we want your wardrobe to feel perfect, which is why we offer a seamless 30-day return policy for all unworn apparel with original tags attached. If your latest find isn't quite the right fit, we are here to help you find your next favorite piece.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring all designer tags and security seals remain intact to qualify for a full refund.

• 3.
  Label and Ship

  Download and print your pre-paid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund to your original payment method within 5-7 business days.